CSC Representative – ITM Support / Multi-Channel

Job Description:

• Answer all incoming multi-channel customer inquiries, evaluate customer needs, provide necessary support, respond as appropriate.
• Review current customer activity and identify cross-selling and referral opportunities.
• Use effective communication skills to identify customer needs, process customer inquiries, resolve problems for a quality service perspective.
• Provide customer service with the goal of retaining and growing customer relationships by acknowledging and greeting customers in a friendly and courteous manner, providing professional support, and solving customer needs.
• Provide customer service with the goal of retaining and growing customer relationships by acknowledging and greeting customers in a friendly and courteous manner, providing professional support, and solving customer needs.

Qualifications:

• Ability to effectively perform independent judgement and decision-making to resolve customer issues in a timely manner.
• Proficient computer skills
• Proficient listening skills.
• Exceptional customer service skills.
• Ability to provide support via multi channels including, but not limited to live video, chat, phone, email, etc.
• Ability to comfortably use video, phone, chat, email, etc. support and help customers who may be unfamiliar with the technology.
• High school diploma or equivalent required